We have ServiceTitan reports but still can't answer basic questions
ServiceTitan and Housecall Pro can generate reports on almost anything, but most shops never narrow them down to the handful that matter: labor cost per hour once real overhead is loaded in, close rate by tech, average ticket by trade, and warranty callback rate. Owners end up scrolling through dashboards that were never built to answer the question in front of them that day.
A short list of five to ten numbers, checked every month, tells you more than a stack of default reports nobody reads. That list usually includes fully burdened cost per labor hour, close rate, average ticket, and cost per booked call by lead source.
Without a focused set of numbers, a slipping close rate or a crew running high callbacks often doesn't surface until it shows up in a thinner year-end profit number, months after a monthly check would have caught it.