Our undeposited funds account has a huge, growing balance
Undeposited funds is meant to be a brief holding spot between a customer payment coming in through ServiceTitan or Housecall Pro and the deposit actually landing in the bank. When those payments never get matched to the real deposit, this account can balloon into a balance of tens of thousands of dollars that means nothing.
This usually happens because the payment sync between ServiceTitan or Housecall Pro and QuickBooks Online isn't matched to bank deposits correctly, so payments get recorded twice or left sitting indefinitely.
A large, uncleared undeposited funds balance often means revenue has been double-counted or bank deposits don't reconcile, which can overstate income on the financials the owner uses to decide whether to hire another tech or buy a truck.